newfocus Pty Ltd

newfocus has built an enviable reputation by providing high quality pragmatic research and strategic advice for both government and commercial clients in Australia and the Asia-Pacific, for over 18 years.

An innovative national company with global alliances,

newfocus works with clients to help achieve their goals, and prides itself on delivering actionable insights in a format tailored for their specific purpose, on time and to budget.

For the last 4 years,

newfocus has lifted the standard on client servicing and enjoyed over 90% client retention at best practice satisfaction levels of 95%, which we feel attests to our passion for excellence, proven consistent deliverables and dedication to exceeding client expectations.

In everything it does,

newfocus strives to be an innovative client driven organisation that:

  • provides high quality market/social research and strategic advice
  • always adds value to the organisation and exceeds expectations
  • works with clients as a research/business partner to improve their organisation

newfocus uses a range of traditional and innovative qualitative and quantitative methodologies, tailored to meet client needs, not believing in a "one size fits all" approach:

Our market research specialisations include:

  • advertising & communication development &evaluation
  • customer satisfaction/ loyalty
  • Net Promoter Score    (NPS) *
  • customer churn, retention/ acquisition
  • quantitative benchmarking & tracking, brand equity, health & corporate reputation
  • market segmentation
  • product development (new & existing)
  • mystery shopping & audits
  • business model evaluation & development

In social research we cover:

  • community engagement
  • social marketing campaigns
  • program evaluation
  • cross-cultural research
  • stakeholder & community consultation research
  • baby boomers
  • trends research & analysis

Our strategy & implementation division offers:

  • recruitment & retention strategies
  • training needs analyses
  • leadership development
  • reward & recognition programs
  • performance appraisal systems
  • workshops & facilitation
  • brand audits

Group venue for hire:

Just minutes from the CBD with convenient parking and access, the recently renovated newfocus group facilities at our Adelaide office comprise boardroom stye layout and separate client viewing room, each with comfortable furniture, large plasmas and CCTV system with innovative online streaming available via secure login. All groups offer a hostess on arrival and refreshments for participants and clients. If required, newfocus can provide specialist QPMR accredited group moderators. For more information go to

L5 Edgecliff Centre
203-233 New South Head Rd

Melbourne Central Executive Suites
222 Latrobe Street

Unit 2, 28 Lower Portrush Rd

* = Trademark of registered owner

Established: 1992
Employees: 10 to 25
Qualitative research: Yes
Quantitative research: Yes
Panel: Unknown


2/28 Lower Portrush Road
Marden SA, 5070

Phone: 1800 807 535