Capeesh! is a market research company that specialises in Customer Satisfaction. With over 14 years of experience and one of the first companys in Australia to establish mystery shopping effectively on-line. Capeesh! operation covers the whole of Australia and New Zealand.
- Mystery shopping (customer service evaluation).
- Customer satisfaction surveys.
- On-line surveys.
- Telephone surveys.
- Door to door.
- Intercept surveys.
- Self completion - by mail, by email, on-line .
- Central location.
Capeesh! Mystery Shopping
Mystery shopping goes by many names:
secret shoppers, mystery customers, spotters, anonymous audits, virtual customer,
employee evaluations, performance audits, mystery checks
- Capeesh! operation covers the whole of Australia and New Zealand.
- Over 45,000 researchers registered with Capeesh! database.
- Over 1,000 researchers used every month.
- Researchers - all walks of life but specifically tailored to suit the requirments of each project.
- Trained - trained by our qualified team of recruiters.
- Briefed - researchers are briefed on every job and every audit regardless of experience.
- Checked - all audits are checked through our quality assurance program.
- Over 20,000 audits conducted each year.
- All design and programming is individually tailored to meet our clients needs. No two research programs are the same.
- Costs streamlined - all recruiting, data processing and reporting is in-house. Capeesh! does not subcontract any of its work.
- Capeesh! is its own host and on-line designer.
- To the far reaches of Australia and New Zealand.
- Data and reporting - as 95% is on-line the data is entered directly into the Capeesh! database and reporting is instant.
- Correct data - extremely accurate as there is no double handling. The data is checked for correctness and processed immediately.
Capeesh! On-Line Success
- Immediate results - fast turn around of surveys, data and reports.
- Training success - immediate impact on training.
- Tracking - by question, date, store, area, state, individual......
- Accountable - managers and employees are accountable for their performance good or indifferent.
- Marketing focus - analyse data over a marketing drive period.
- Abundance of reports - every single piece of data is recorded and reported to suit your every requirment.
- Up selling - tracking/zooming in on extremely important aspects of your business.
- Measuring change - through mystery shopping your company can effectively measure all aspects of change.