Adelaide
Market Research

Capeesh! is a market research company that specialises in Customer Satisfaction. With over 14 years of experience and one of the first companys in Australia to establish mystery shopping effectively on-line. Capeesh! operation covers the whole of Australia and New Zealand.

Capeesh! Services

•  Mystery shopping (customer service evaluation).
•  Customer satisfaction surveys. 
•  On-line surveys. 
•  Telephone surveys. 
•  Door to door. 
•  Intercept surveys.  
•  Self completion - by mail, by email, on-line . 
•  Central location.

Capeesh! Mystery Shopping

Mystery shopping goes by many names:
secret shoppers, mystery customers, spotters, anonymous audits, virtual customer,
employee evaluations, performance audits, mystery checks

•  Capeesh! operation covers the whole of Australia and New Zealand. 
•  Over 45,000 researchers registered with Capeesh! database. 
•  Over 1,000 researchers used every month. 
•  Researchers - all walks of life but specifically tailored to suit the requirments of each project. 
•  Trained - trained by our qualified team of recruiters. 
•  Briefed - researchers are briefed on every job and every audit regardless of experience. 
•  Checked - all audits are checked through our quality assurance program. 
•  Over 20,000 audits conducted each year.

Capeesh! On-Line

• All design and programming is individually tailored to meet our clients needs. No two research programs are the same.  
• Costs streamlined - all recruiting, data processing and reporting is in-house. Capeesh! does not subcontract any of its work. 
• Capeesh! is its own host and on-line designer. 
• To the far reaches of Australia and New Zealand. 
• Data and reporting - as 95% is on-line the data is entered directly into the Capeesh! database and reporting is instant. 
• Correct data - extremely accurate as there is no double handling. The data is checked for correctness and processed immediately.

Capeesh! On-Line Success

• Immediate results - fast turn around of surveys, data and reports. 
• Training success - immediate impact on training. 
• Tracking - by question, date, store, area, state, individual...... 
• Accountable - managers and employees are accountable for their performance good or indifferent. 
• Marketing focus - analyse data over a marketing drive period. 
• Abundance of reports - every single piece of data is recorded and reported to suit your every requirment. 
• Up selling - tracking/zooming in on extremely important aspects of your business. 
• Measuring change - through mystery shopping your company can effectively measure all aspects of change.